The Advantage of Good Business Etiquette- Phone Edition

September 25th, 2009

Advantage Business etiquette Phone

Phone Business Etiquette It is extremely important to have proper etiquette when using the phone at your place of business, as this is often the first point of contact a potential customer or client will make. Always identify yourself and speak with a clear, friendly voice. Never place a call on hold without asking permission and saying thank you. Never, ever interrupt, and make sure that the customer feels that they are being heard out. Also, it is important to try to answer all calls by the third ring, never call a client or customer outside of normal business hours (unless they requested that you do so), and return all calls you promised to make. These tips are invaluable for promoting your business through20the use of proper phone etiquette.

Business Etiquette Advantage A business that trains and upholds proper etiquette will often have an advantage over one that does not. Where would you rather shop- somewhere where the employees are friendly and proper, or somewhere where you must deal with rude staff and be made to feel uncomfortable? The answer is very obvious. Good etiquette leads to repeat business and business growth.

New Edition of Business Etiquette Business etiquette rules have changed over the last fifty years, but there are still some standard practices that will never go out of style. The new etiquette is simply a modernized edition of the old etiquette books. An example of the change is that formalities like removing one’s hat indoors is not as important as it was years ago. But the golden rule- treat the customer or client the way you would want to be treated- is always an effectual practice.

Emily Post Knows Business Etiquette Emily Post is a very famous proponent of etiquette, writing her first etiquette manual in the 1920’s. American females especially took a liking to Post’s rules and followed them faithfully. Some of Emily Post’s rules are still very valid, and no one knows etiquette better than Emily. Some of Emily’s advice, such as holding a door open for someone who has their hands full, or giving up your seat on the bus to a pregnant lady or an elderly person, is still in vogue today, and hopefully is still being taught to schoolchildren and business employees alike.

Both personal etiquette and business etiquette are important and they go hand in hand. The way a person behaves can win or lose them a job. If they are not professional in their appearance and manner, they probably will not be a good fit in the business world. When employers post job offerings, they are not only looking for someone with job skills, but also for someone with a second skill- the skill of success. Etiquette does hand in hand with professionalism and success skills- employees that ooze class are often successful in their work, and have an advantage over those who are timid or rude. Learning to make proper etiquette second nature is a personal skill that can lead to professional success, so why not try to perfect your business etiquette today?